Returns & Refunds

Effective Date: Sept 22, 2026

At Book Smart Miami, we want you to feel confident every time you order from us. If something isn’t right with your purchase, our team is here to help.

This Returns & Refunds Policy explains which purchases may be returned, how to request a return or exchange, who is responsible for return shipping, and what to expect when a refund is issued.

Our 30-Day Return Window

Eligible items may be returned within 30 days of the delivery date.

To be eligible for a return:

  • The return must be requested within 30 days of delivery.
  • The item must be in its original condition.
  • Original packaging and accompanying materials should be included where applicable.
  • Books must not contain excessive wear, writing, markings, alterations, or damage that occurred after delivery.
  • Proof of purchase from Book Smart Miami is required.

We reserve the right to review returned merchandise before approving a refund or exchange.

Items That Can’t Be Returned

Certain products or circumstances may not qualify for a return. These generally include:

  • Items damaged through misuse, neglect, or improper handling after delivery.
  • Books or products showing excessive wear or use beyond reasonable inspection.
  • Items containing writing, markings, alterations, or other customer-caused damage.
  • Returns without valid proof of purchase from Book Smart Miami.
  • Products purchased from another retailer, seller, or third-party marketplace.
  • Gift cards, if offered.
  • Other items identified as final sale or non-returnable before purchase, where applicable.

If Your Book Arrives Damaged, Defective, or Incorrect

If we made a mistake with your order or your item arrives with a qualifying issue, please contact us as soon as possible.

This includes an item that is:

  • Damaged during shipping
  • Defective
  • Different from the item you ordered
  • Materially different from its product description

Please provide your order number and photographs showing the issue when applicable. Photographs of the shipping packaging may also help us review damage that occurred during transit.

For an approved return resulting from our error or a qualifying damaged, defective, or incorrect item, Book Smart Miami will cover the applicable return shipping cost and may provide a prepaid return label.

Depending on the circumstances and product availability, you may be offered:

  • A replacement, or
  • A refund to the original payment method.

Changed Your Mind?

We understand that sometimes you may order the wrong book or simply change your mind.

Eligible change-of-mind returns can still be requested within our 30-day return period, provided the product meets the return conditions described above.

For these returns:

  • The customer is responsible for return shipping costs.
  • The original shipping cost, if any, may not be refundable except where required by law.
  • The product must meet our return eligibility requirements.
  • We recommend using a trackable shipping service.

How to Start a Return

1. Contact Book Smart Miami

Before sending anything back, email our customer service team at:

info@booksmartmiami.com

Please include:

  • Your order number
  • The item or items you’d like to return
  • The reason for the return
  • Photographs if the product is damaged, defective, or incorrect

2. Wait for Return Instructions

Our customer service team will review your request and provide the applicable return instructions.

Some returns may require authorization before they are sent back. Please do not ship a return until you have received instructions from our team.

3. Pack Your Return Carefully

Securely package the product to help prevent damage during return transit. Use the original packaging whenever reasonably possible.

4. Send Your Return

Follow the return instructions provided by our customer service team, including the applicable return address and shipping method.

Please do not send returns to an address without first receiving return instructions from Book Smart Miami.

What Happens After We Receive Your Return?

Return Inspection

After an eligible returned item is received, we will review its condition and confirm whether it meets the applicable return requirements.

This review is generally completed within 1–2 business days after receipt.

Refund Approval

If your return is approved:

  • The refund will generally be issued to the original payment method.
  • We’ll send confirmation when the refund has been processed.
  • Refund processing generally takes 7–10 business days after approval.

When Will the Money Appear in My Account?

Once Book Smart Miami issues a refund, your bank, card issuer, or payment provider may require additional time to post the transaction to your account.

This may take approximately 3–7 additional business days, depending on the payment provider.

Because processing times vary between financial institutions, we cannot control exactly when a completed refund will appear on your statement.

Partial Refunds

In limited circumstances, a return may qualify for only a partial refund rather than a full refund.

This may apply when an accepted return:

  • Is not returned in its original condition.
  • Is missing packaging, accessories, or accompanying materials.
  • Shows damage or wear not present when originally delivered.
  • Is accepted as an exception outside the standard return period.

Where applicable, we’ll inform you if the condition of the returned item affects the amount eligible for refund.

Exchanging a Book

If you’d prefer a replacement rather than a refund, contact us within 30 days of delivery.

Please provide:

  • Your order number
  • The item you’d like to exchange
  • The reason for the exchange
  • The replacement you’re requesting, where applicable

Exchanges depend on product availability. If the requested replacement is unavailable, we may offer an alternative resolution or issue an applicable refund instead.

Lost or Missing Orders

If your order hasn’t arrived within the expected delivery window, review the tracking information first and contact us if you need additional assistance.

Book Smart Miami may work with the applicable shipping carrier to investigate a missing shipment.

If a shipment is confirmed lost, the available resolution may include a replacement or refund depending on the circumstances, product availability, carrier findings, and applicable policies.

No Restocking Fees

Book Smart Miami does not charge a restocking fee on approved returns.

Customers remain responsible for applicable return shipping costs when returning an eligible item because of a change of mind, ordering error, or personal preference.

Book Smart Miami will cover applicable return shipping costs for approved returns involving qualifying damaged, defective, or incorrect items.

Your Consumer Rights

Nothing in this Returns & Refunds Policy is intended to limit rights or remedies that cannot legally be excluded or restricted under applicable consumer protection laws.

Additional rights may apply depending on the circumstances and applicable law.

Need Help With a Return?

If you have a question about a return, refund, exchange, damaged item, or missing order, please contact the Book Smart Miami customer service team.

Including your order number in your message will help us assist you more efficiently.

Book Smart Miami Contact Information

Business Name:
Book Smart Miami

Address:
145 NW 20th St
Boca Raton, FL 33431
United States

Email:
info@booksmartmiami.com

Phone:
+1 (561) 394-6085

Website:
booksmartmiami.com

Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)

Saturday – Sunday: Closed

Typical Response Time: Within 1 business day