Payment Policy
Payment & Billing Policy
Effective Date: Sept 22, 2026
At Book Smart Miami, we want checkout to be simple, transparent, and secure. This Payment & Billing Policy explains how payments are accepted and processed, the currency used on our website, how taxes and charges are handled, and what to expect when a payment, cancellation, or refund is processed.
How You Can Pay
Book Smart Miami accepts the payment methods displayed as available during checkout.
Depending on the checkout options currently available, these may include major credit or debit cards, digital wallets, PayPal, and other supported payment services.
The specific payment options available to you may depend on your device, browser, payment provider, and other checkout requirements.
Unless otherwise stated, orders must be paid in full before they can enter our fulfillment process.
Secure Payment Processing
Protecting customer and transaction information is important to Book Smart Miami.
Payments are handled through third-party payment processors and financial service providers using security measures appropriate to their respective payment services.
Secure Website Connection
Our website uses HTTPS to help protect information transmitted between your browser and the website.
Third-Party Payment Providers
Payment transactions may be processed by independent payment providers rather than directly by Book Smart Miami.
These providers process payment information according to their respective security practices, privacy policies, and terms.
Payment Card Information
Book Smart Miami does not require customers to provide complete payment card credentials to us outside the checkout systems used by our payment providers.
Sensitive payment information may be collected and processed directly by the applicable payment provider as necessary to authorize your transaction.
Fraud & Order Verification
Book Smart Miami and our payment providers may use automated or manual measures designed to identify potentially unauthorized or fraudulent transactions.
Depending on the transaction, verification may involve billing information, card verification information, payment-provider security systems, or other fraud-prevention measures.
We reserve the right to delay, cancel, or refuse an order when payment cannot be verified, when fraud is reasonably suspected, or when necessary to protect our customers or business.
Prices Are Shown in U.S. Dollars
Unless otherwise stated, prices displayed by Book Smart Miami are listed and processed in United States Dollars (USD).
Using a Card Issued Outside the United States
If your payment account is denominated in a currency other than USD, your bank, card issuer, or payment provider may convert the transaction into your local currency.
This may result in:
- Currency conversion charges
- Foreign transaction fees
- Exchange-rate differences
- Other charges imposed by your financial institution
Exchange rates and fees imposed by banks, card issuers, or other payment providers are determined by those institutions and are not controlled by Book Smart Miami.
Taxes, Shipping & Your Order Total
Sales Tax
Applicable taxes may be calculated and collected during checkout based on factors such as the order, shipping destination, and applicable tax requirements.
Free Standard U.S. Shipping
Book Smart Miami offers FREE standard shipping on eligible orders shipped within the United States, with no minimum purchase required.
Please review our Shipping & Delivery Policy for additional information about shipping eligibility and delivery.
Your Final Order Total
Before submitting an order, you will have an opportunity to review the applicable product prices, taxes, shipping charges, discounts, and total amount presented during checkout.
We do not intentionally add undisclosed charges after you submit your order.
What Happens When You Place an Order?
When you submit an order, the applicable payment provider will attempt to authorize or process your selected payment method.
A successful transaction generally follows this process:
- You submit your order at checkout.
- Your selected payment method is submitted for authorization.
- The transaction is approved by the applicable payment provider.
- An order confirmation is generated.
- Your order enters our processing and fulfillment workflow.
Submission of an order does not guarantee acceptance if the payment fails, the transaction cannot be verified, the product becomes unavailable, or another issue prevents fulfillment.
If Your Payment Is Declined
If your payment cannot be successfully authorized or processed, your order may not be completed.
Payment attempts may fail for reasons including:
- Incorrect card or billing information
- Insufficient available funds
- An expired payment card
- Card issuer or bank restrictions
- Fraud-prevention or security checks
- Payment-provider restrictions
- Temporary technical problems
If your payment is declined, verify the information you entered and try again where appropriate.
You may also need to contact your bank, card issuer, or payment provider because Book Smart Miami may not receive the specific reason a transaction was declined.
Your Order Confirmation
After a successful order is placed, an order confirmation is generally sent to the email address provided during checkout.
The confirmation may include information such as:
- Your order number
- Products purchased
- Shipping information
- Order total
- Other relevant transaction details
If you don’t see your confirmation email, please check your spam or junk folder and verify that you provided the correct email address during checkout.
If you still need assistance, contact Book Smart Miami and provide any information that can help us locate your order.
Cancellations & Refunds
Canceling an Order
If you’d like to cancel an order, contact us as soon as possible.
We may be able to cancel an order if it has not yet entered a stage of processing or fulfillment where cancellation is no longer possible.
Once an order has shipped, it generally cannot be canceled and must instead follow the applicable terms of our Returns & Refunds Policy.
How Refunds Are Issued
Approved refunds are generally issued to the original payment method used to complete the purchase.
Once a refund has been submitted, you’ll receive confirmation where applicable.
How Long Does a Refund Take?
Approved refunds are generally processed within 7–10 business days.
After the refund has been issued, your bank, card issuer, or payment provider may require an additional 3–7 business days to reflect the funds in your account.
These additional processing times are controlled by the applicable financial institution and may vary.
For complete return eligibility and refund conditions, please review our Returns & Refunds Policy.
Partial Refunds
In circumstances permitted under our Returns & Refunds Policy, an eligible return may qualify for a partial rather than full refund.
This may apply when:
- An accepted returned item is not in its original condition.
- Applicable packaging or accompanying materials are missing.
- The product shows customer-caused wear or damage.
- A late return is accepted as an exception.
If the condition of an accepted return affects the refundable amount, we’ll provide applicable information as part of the return review.
Payment Disputes & Chargebacks
If you don’t recognize a charge or believe there is an issue with a Book Smart Miami transaction, we encourage you to contact us promptly so we can review the order and transaction information available to us.
If a payment dispute or chargeback is filed, Book Smart Miami may provide relevant order, transaction, shipping, delivery, and communication records to the applicable payment processor, card network, or financial institution as part of the dispute process.
Nothing in this section prevents you from exercising rights available through your financial institution or under applicable law.
Temporary Authorization Holds
In some cases, your bank, card issuer, or payment provider may place a temporary authorization or pending charge on your account when a payment attempt is made.
If the transaction is canceled, declined, or otherwise not completed, the financial institution generally determines when the authorization hold is released.
Book Smart Miami does not control the time required by a bank or payment provider to release an authorization hold.
One Payment Method Per Order
Unless the checkout page specifically provides another option, each Book Smart Miami order must be completed using a single payment method.
Split payments between multiple cards or payment methods are not currently supported.
Gift Cards & Store Credit
If Book Smart Miami offers gift cards, promotional credit, or store credit, their use may be subject to additional terms displayed when the credit is issued or used.
Where permitted, if a gift card or store credit does not cover the full order total, the remaining balance may need to be paid using another payment method accepted during checkout.
Prices, Discounts & Adjustments
Unless otherwise stated as part of a specific promotion, purchases are completed using the prices and applicable discounts presented during checkout.
Book Smart Miami does not currently guarantee:
- Price matching with other retailers
- Retroactive promotional discounts
- Post-purchase price adjustments
Promotional offers may be subject to separate eligibility requirements, expiration dates, exclusions, or other terms.
Questions About a Payment?
If you need assistance with a Book Smart Miami payment, billing question, refund, declined transaction, or order charge, please contact our customer service team.
If your question relates to an existing purchase, including your order number when contacting us will help us locate the transaction more efficiently.
Book Smart Miami Contact Information
Business Name:
Book Smart Miami
Address:
145 NW 20th St
Boca Raton, FL 33431
United States
Email:
info@booksmartmiami.com
Phone:
+1 (561) 394-6085
Website:
booksmartmiami.com
Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)
Saturday – Sunday: Closed
Typical Response Time: Within 1 business day